ESHC ACCESSIBILITY PLAN AND STANDARDS
In fulfilling our mission, Erie Shores HealthCare strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
ESHC has always had a very active and engaged Accessibility Steering Committee, whose role it is to identify and address accessibility issues. Over the past year a new barrier identification survey was completed and a new plan was developed. In addition The committee has worked very closely with the Municipality of Leamington’s Accessibility Committee to collaborate and get feedback on community barriers within the hospital.
A copy of our accessibility policy can be found here
One of the most important initiatives we have taken on as a hospital this year has been to provide all of our staff and volunteers with training on new customer service standards. At LDMH we are committed to excellence in serving all customers including people with disabilities.
A copy of our Pet Visitation and Service Animals in the hospoital policy can be found here
Accessible formats and communication supports
We recognize that not all members of our community can access information in written format. Upon request we would be happy to provide information about our Accessibility Plan, our organization and its services, public safety information, or any other required information in accessible formats or with communication supports at no additional cost. Please contact Lena West, Patient Representative at firstname.lastname@example.org 519-326-2373 ext. 4118 for further information or assistance.
A copy of our Accessibility Plan can be found here
Language Line Services:
Many people with limited English-speaking skills are hesitant or unable to access healthcare because of language barriers. ESHC uses Language Line Services which is an over the phone interpretation service providing interpretation in various languages. This service provides our staff access to interpreters 24 hours a day, every day who are highly trained and certified in the medical field.
As always we would be very interested to hear from you our community! To provide us with feedback please contact Lena West, Patient Representative at: email@example.com.